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Payments &
Shipping
General Information |
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Payment Terms and Options |
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Sales Tax & Duties |
Illinois
Customers |
taxable |
(e.g., businesses, clubs, private citizens) We will collect
appropriate sales tax for the purchase. |
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tax-exempt |
(e.g., schools, churches, and charities)
no sales tax is collected but we must have your organization's most-recent Illinois Tax Exemption
registration number. |
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Customers outside Illinois (USA) |
We have no sales or
manufacturing facilities
outside Illinois, therefore we do not collect sales tax from
customers outside Illinois. As with all mail-orders, you may still have
sales tax obligations in your state. |
Customers outside
the USA |
Customers outside the USA may be assessed any number of fees, including:
brokerage, duty, national and/or local taxes, currency conversion, etc.
1.
These fees vary from
country-to-country. Check with your country's importing officials to
determine fees that will apply to you.
2. We do not have the means
to determine these fees for you.
3. We do not bill you for duties/taxes/etc. Usually, you will pay the carrier for these fees when your order
arrives.
4. IMPORTANT! If you have a preferred customs broker, please include
their name, phone number, and fax number and we include that information
on the commercial invoice. |
MAKING A
PAYMENT:
Businesses,
Churches, and Schools (in the USA) |
Payment Option |
Terms |
Purchase Order
(preferred) |
We will process and ship your order upon
receipt of a purchase order from your organization. NED will mail an invoice to the
specified "bill to" address. We ask that payments
be within 30 days of your receipt of our invoice ("30 days net"), but we realize that isn't always
practical. Therefore, there is no penalty for payments after 30 days... but
we do appreciate prompt payment!
We cannot accept
credit card payments for orders placed with a purchase order.
If a check cannot be written, we can accept a credit card, but we
will have to include a 3.5% convenience fee.
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Cashier's
Check
(bank check) |
Usually
available from your bank or credit union with little or no fee. Upon receipt of
your check, NED will ship your order as soon as all items are in stock. Payment
must be in US Dollars and drawn against a bank in the USA. |
| Money
Order |
Same terms as
the Cashier's Check. Money order must be in US Dollars and have been issued by a
company based in the USA. |
| Credit Card |
Upon receipt of your form (click here
for the form), NED will ship your order as soon as all items are in stock. Your card
will not be billed until your order is ready to ship. |
MAKING A PAYMENT:
International Orders & Private Individuals |
Payment Option |
Terms |
| Credit
Card |
CONVENIENT! Include our credit card form with your order (click here for the form).
Your credit card information will be stored securely (never stored
electronically)... all credit card forms are shredded after one year (retention
time is a
requirement of our card processor). |
| PayPal |
THE
PREFERRED PAYMENT METHOD FOR INTERNATIONAL ORDERS. PayPal is
convenient and secure. Follow these easy instructions to pay with
PayPal (click here). |
Cashier's
Check
(bank check) |
Usually available
from your bank or credit union with little or no fee. Payment
must be in US Dollars and drawn against a bank in the USA. |
| Money
Order |
Same terms as
the Cashier's Check. Money order must be in US Dollars and have been issued by a
company based in the USA. |
| Money Wire |
Quick and very
secure; takes 1-2 days for funds to clear. We must add US$25 to cover our
bank's money-wire fee. We will provide our money wire information to you at
time of order. |
| Personal
Check |
SLOWEST.
Check must clear before order is shipped. Typical delay is two weeks
following our receipt of the check. Payment must be in US Dollars and drawn
against a bank in the USA. |
We accept Visa,
MasterCard, Discover, and American Express.
Click here for form.
Credit Card Form
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Shipping |
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REGULAR SHIPPING
Novel Electronic Designs (NED) offers free shipping on all
NEW SYSTEM orders shipped to addresses in the USA (lower 48 states). Additional
fees apply to Canadian, APO, international, Alaska, Hawaii, and expedited orders.
Typical transit times are shown on the map at the bottom of this page.
Please allow processing time for your order; NED makes every effort to ship in-stock products
the next business day following the receipt of your order, but there may be exceptions (holidays, product
availability, etc). The carrier for all free shipments is the
discretion of NED.
A nominal shipping fee applies to PARTS and
UPGRADE orders. These fees are listed on the order forms.
EXPEDITE SHIPPING
Expedite service is available when you must receive shipments quickly or
you must have them by a specified date.
An additional, non-refundable fee is applied to the order (see our refund
policy) to cover these additional shipping fees. An
NED customer rep will have details for shipping time and fees when you
call to discuss your order.
CANADIAN
SHIPMENTS
Revised February 2013: We no longer routinely use UPS for
Canadian shipments - all shipments to Canada are processed via the
postal system, priority service. We will not use parcel post.
This impacts Canadian shipments in three ways:
(1) modestly increases the initial shipping cost (overall cost is
lower than with UPS)
(2) increases the transit time (typically 6-10 business days)
(3) in-transit tracking is less effective than UPS
HOWEVER, the big benefit is that our customers will no longer be saddled
with a mysterious (and costly) "brokerage fee" levied by UPS at the time
of delivery -- so your net shipping cost will be lower than it was with
UPS.
If a customer insists on UPS or FedEx
service, we will gladly comply, but please be aware that:
(1) we must provide quotation for shipping fee at time of order
(2) we take no responsibility for any delays in customs (regardless of
the reason cited by the carrier) -- we will not issue shipping-related
refunds unless the carrier issues a refund (which is unlikely). NO
EXCEPTIONS.
(3) If you refuse the package, you are still responsible for all
shipping-related expenses, including: shipping, customs processing, and
return shipping for the package.
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The following map shows
approximate
transit times for
packages sent via UPS Ground (our "regular shipping" mode). |
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Alaska
and Hawaii transit times may be longer
than the time indicated on this map. |
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