"What is the procedure for returning a product?"STEP 1:
LET US KNOW
YOU'RE
RETURNING A PRODUCT
Notify NED within 15 days.
The customer must notify NED (Novel Electronic Designs,
Inc) of their intent to return a product within 15 calendar days
from the day the product was delivered to the customer's shipping address.
Sale is considered final if notification has
not been received during the first 15 days.
Returned product must arrive within
30 days. NED must receive the product within 30 calendar days from the date
product was delivered to the customer's shipping address..
No returns will be accepted after the 30th day. Sale is final and no refund can be issued.
STEP 2: RETURN PRODUCT TO NED
Pack the product.
Use
original packaging to securely pack the product. Ship the product to the NED address
listed on the PACKING FORM that was included with your product.
Ship so that it arrives in time.
The
customer must select a carrier and a mode of transportation (e.g., ground vs. second-day
air) that will ensure timely delivery. As noted above, product must
be received on-or-before the 30th day after product arrived at
customer's shipping address. Use a shipping method with delivery
confirmation.
STEP 3: PRODUCT RECEIVED BY
NED - REFUND ISSUED
NED must receive the product.
It
is the customer's responsibility to ensure that return is delivered to NED. Please call NED or
use your carrier's tracking system to verify delivery.
The product must arrive in new and
resalable condition.
The customer will be billed for missing, defaced, or damaged parts.
NED will notify the carrier if damage occurred en route.
NED will issue
refund, and if applicable, a receipt will be emailed to the customer
showing fees associated with the return.
