FEBRUARY 10, 2025: Once again we must suspend shipments to Canada.
This has nothing to do with politics, nothing to do with the postal strike, and everything to do with unreliable shipping.
This suspension will be in effect until further notice.
We are incredibly sorry for the inconvenience.
OPTIONS
Some of our Canadian customers have used a USA address and then picked up the order after it’s delivered.
We realize that might be very inconvenient, but it is an option, especially for customers near the boarder.
Shipping to an address in the USA is much less expensive (US$20 vs $100).
As a good-will offering, we will refund any shipping fees when shipping to a Canadian customer at a USA address!
Call – or send us an email – for details.
THE FOLLOWING INFORMATION IS RETAINED FOR WHEN WE CAN RESUME SHIPMENTS TO CANADA
Please know that we sincerely appreciate interest in our products from our friends in Canada. We do the best we can to give you economical shipping prices – with the least amount of hassle and surprise fees. If you have any suggestions for ways we can improve our service, please let us know!
– VERY IMPORTANT –
All prices listed on our website are in US Dollars, not Canadian Dollars.
Due to the exchange rate, your price in Canadian Dollars will be noticeably higher than the price listed on our website. Please take this into consideration before placing your order.
Shipping Fees. Our on-line “shopping cart” will calculate your shipping after you’ve entered your address. You will see your shipping fees before you finalize your order.
We ship products to Canada via postal “priority” service. We will ship your order as soon as we can, but please be aware that transit times may be longer than usual (expect 2-3 weeks). It is taking extra time to process packages as they cross the boarder.
WE CANNOT GUARANTEE DELIVERY TIMES. NO EXCEPTIONS.
BROKERAGE SERVICE: If you have a brokerage service, we aren’t able to coordinate with them.
When we process your order, we will email your tracking information and invoice. You have the option to notify your broker with that information.
Tracking: You will receive tracking info via email when your order ships.
Tracking Suggestion: use the Canadian Postal website for tracking your order after the package has crossed the boarder.
What’s due at delivery? When your order arrives, the post office will collect sales tax, a postal-processing fee, and you may be responsible for some duties/customs fees (our shipping covers some of those fees). Please contact your post office to determine your taxes and other fee.
Returns: As with all our orders, shipping fees are not refundable.