Service

Repairs

Obtaining Service

Our buzzer systems are designed
for many years of service,
but at some point, service may be needed.

#1: Please call us before returning your system (our phone number is listed on our “contact us” page).  Let’s discuss the malfunction and determine which parts need to be returned for repair.

In many situations, the entire system does not need to be returned.  However, if your system “has seen better days”, please consider an overhaul (see details below). We can take care of the immediate problem without you having to diagnose it, and we can also inspect for other problems, too.

#2: If we determine parts need to be returned, please ship parts to the address listed on our “contact us” page.  We will  repair and return the components as quickly as possible.

#3: PLEASE include a note with whatever you return summarizing the problem and the name and address where we should send the repaired part.  Thank you!

#4: When making a shipment to BuzzerSystems.com, we suggest using UPS Ground, FedEx Ground, or Priority Mail.

Cables

When one of our systems has a problem, 95% of the time the problem is a worn-out (or damaged) cable.  If your system is malfunctioning, please make sure all of your cables are clicking securely into the controller and the modules.

Cables can be replaced.  Please see the replacement part shop for more information.

Light Bulbs

Light bulbs in many of our products can be easily replaced.
1. Please call us to obtain replacements
    (or we can recommend alternatives).
2. Here is an instructional video: click here

Overhauls

If your system is three years old or older, we recommend that you return it for an overhaul.

Our comprehensive overhaul is the hallmark of our customer service. Our goal is to rejuvenate your equipment to like-new condition – you’ll get many more years of use from your system.

Let the experts at NED bring your system back to “like-new” condition! Click here for full details!

Documentation

We have a dedicated page for the documentation on all of our products. Click here to visit.

Our Return Policy

“I bought the wrong system – can I exchange it for a different system?”

Please contact us immediately and we can discuss exchange-for-credit options.

“What may be returned for refund?”

All “regular” NED products (that is, products that are not special order) may be returned for a refund. Duration of eligibility is listed below.
Our return policy only applies to complete systems, not replacement parts. If you have purchased parts you do not need, please contact us to evaluate options.

“Is there a time-frame for returns?”

You have 15 days from the day your order is delivered to evaluate it. If you decide to return it, please notify us during the 15 day evaluation period, and then ship the equipment back to us so that it’s returned to us before the 30th day.

“Do I get a full refund?  Are there any fees?”

Customers returning equipment will be assessed a 15% restock fee.
This is basically a “rental fee” that covers our original processing costs. Refunds do not include fees for special services like customization, expedited shipping, shipping billed to the customer’s account, customs and brokerage fees, taxes, etc.

If you’re not sure the equipment you’re ordering is right for your application, we suggest that you purchase one system to evaluate.

Also – equipment that is “custom-designed” or “modified” cannot be returned for refund. Please contact us immediately if the equipment we’ve provided does not have the functionality we discussed — we will work with you to ensure the equipment has the functionality you requested.

“What is the procedure for returning a product?”

STEP 1:  LET US KNOW YOU’RE RETURNING A PRODUCT

Notify NED within 15 days.The customer must notify NED (Novel Electronic Designs, Inc) of their intent to return a product within 15 calendar days from the day the product was delivered to the customer’s shipping address. Sale is considered final if notification has not been received during the first 15 days.

Returned product must arrive within 30 days. NED must receive the product within 30 calendar days from the date product was delivered to the customer’s shipping address..

No returns will be accepted after the 30th day. Sale is final and no refund can be issued.

STEP 2:  RETURN PRODUCT TO NED

Pack the product.
Use original packaging to securely pack the product. Ship the product to the NED address listed on the PACKING FORM that was included with your product.

Ship so that it arrives in time.
The customer must select a carrier and a mode of transportation (e.g., ground vs. second-day air) that will ensure timely delivery. As noted above, product must be received on-or-before the 30th day after product arrived at customer’s shipping address. Use a shipping method with delivery confirmation.

STEP 3: PRODUCT RECEIVED BY NED – REFUND ISSUED

NED must receive the product.
It is the customer’s responsibility to ensure that return is delivered to NED. Please call NED or use your carrier’s tracking system to verify delivery.

The product must arrive in new and resalable condition.
The customer will be billed for missing, defaced, or damaged parts.

NED will notify the carrier if damage occurred en route.

NED will issue refund, and if applicable, a receipt will be emailed to the customer showing fees associated with the return.

Overhauls

Overview

NED has overhauled — or “refurbished” — many of the buzzer systems we’ve made since 1994. It’s not unusual for us to overhaul a system that’s 20 years old (or older!).

During an overhaul, our goal is to restore and rejuvenate your system to top running condition, ensuring many more years of use.

NED offers a complete overhaul for every product we’ve sold… our objective is to ensure that your equipment is in top condition. It doesn’t matter how old or beaten up your system is!

Prices and Details

Overhaul prices and services vary based on the product.

Find your system in the following page
to determine price and services included.

What do I need to do to have my system overhauled?

Package your system and send it to us.

* Please include all the parts that came with your system.
* Pack it so it does not rattle!


Click button for ordering information.

Please include the overhaul order form (here) where you can list your contact information. If you have a purchase order, please include a copy of that, too.

Our shipping address (for postal, UPS, and FedEx) is:
Novel Electronic Designs, Inc.
Attn: Overhauls
143 N. Third St.
Chillicothe, IL 61523

We recommend UPS Ground for all shipments — UPS is both dependable and economical. The post office is also fine, but their parcel service is generally slower, and their Priority service is usually more expensive than UPS or FedEx.

For your protection, please insure the shipment appropriately.

If something is malfunctioning, please include a note with a brief description of the problem.

Payment/Shipping

Payment Terms and Options

Sales Tax & Duties

Illinois
Customers
(Taxable)
(e.g., businesses, clubs, private citizens) We will collect appropriate sales tax for the purchase.
Illinois
Customers
(Tax-Exempt)
(e.g., schools, churches, and charities)  no sales tax is collected but we must have your organization’s most-recent Illinois Tax Exemption registration number.
Customers outside Illinois (USA)We have no sales or manufacturing facilities outside Illinois, therefore we do not collect sales tax from customers outside Illinois. As with all mail-order purchases, you may still have sales tax obligations in your state.
Customers outside
the USA
Customers outside the USA may be assessed any number of fees, including: brokerage, duty, national and/or local taxes, currency conversion, etc. when your order is delivered.
1. These fees vary from country-to-country. Check with your country’s importing officials to determine fees that will apply to you.
2. We do not have the means to determine these fees for you.
3. IMPORTANT! If you have a customs broker, please include their name, phone number, and fax number — we include that information on the commercial invoice.

Using a Purchase Order

We accept purchase orders from schools businesses and churches!

Ways to submit your purchase order:

  • Email: orders@buzzersystems.com
  • Fax: 800-406-8569
  • Mail it to us:
    Novel Electronic Designs, Inc.
    attn: orders
    143 N. 3rd St
    Chillicothe, IL 61523-2156

Shipping
REGULAR SHIPPING
Novel Electronic Designs (NED) offers free shipping on all orders (over $99) shipped to addresses in the USA (lower 48 states). Additional fees apply to Canadian, APO, international, Alaska, Hawaii, and expedited orders. Typical transit times are shown on the map at the bottom of this page. Please allow processing time for your order; NED makes every effort to ship in-stock products in 1-3 business days following the receipt of your order, but there may be exceptions (holidays, product availability, etc). The carrier for all free shipments is the discretion of NED. A nominal shipping fee applies to orders less than $99. These fees are listed on the order forms.
EXPEDITE SHIPPING
Expedite service is available when you must receive shipments quickly or you must have them by a specified date. An additional, non-refundable fee is applied to the order (see our refund policy) to cover these additional shipping fees. An NED customer rep will have details for shipping time and fees when you call to discuss your order.
CANADIAN SHIPMENTS
We no longer routinely use UPS for Canadian shipments – all shipments to Canada are processed via the postal system, priority service. We will not use parcel post. This impacts Canadian shipments in three ways:
(1) modestly increases the initial shipping cost (overall cost is lower than UPS since there is no brokerage fee at time of delivery)
(2) increases the transit time (typical increase is 5 business days)
(3) in-transit tracking is less effective than UPS

AS NOTED, the big benefit is that you will not be saddled with the “brokerage fee” levied by UPS at the time of delivery — so your net shipping cost will be lower than it was with UPS.If a customer insists on UPS or FedEx service, we will gladly comply, but please be aware that:
(1) we must provide quotation for shipping fee at time of order
(2) we take no responsibility for any delays in customs (regardless of the reason cited by the carrier) — we will not issue shipping-related refunds unless the carrier issues a refund (which is unlikely). NO EXCEPTIONS.
(3) If you refuse the package, you are still responsible for all shipping-related expenses, including: shipping, customs processing, and return shipping for the package.
 
The following map shows approximate transit times for
 packages sent via UPS Ground (our “regular shipping” mode).
Alaska and Hawaii transit times may be longer
than the time indicated on this map.

Warranty

LIABILITY DISCLAIMER

LIABILITY DISCLAIMER

ON BEHALF OF NOVEL ELECTRONIC DESIGNS, INC…

WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM THE USE OF EQUIPMENT WE MANUFACTURE, WHETHER THE PRODUCT IS A CUSTOM-MADE PRODUCT OR A STOCK PRODUCT.

IT IS THE CUSTOMER’S RESPONSIBILITY TO DETERMINE GOODNESS OF FIT FOR A PARTICULAR APPLICATION. PLEASE ADDRESS TECHNICAL QUESTIONS TO NOVEL ELECTRONIC DESIGNS, INC. REGARDING DETAILED PRODUCT SPECIFICATIONS.

OUR EQUIPMENT IS DESIGNED TO BE USED IN A WIDE RANGE OF APPLICATIONS AND ENVIRONMENTS, BUT WE HAVE NO CONTROL OVER HOW OUR EQUIPMENT IS USED AND CANNOT BE LIABLE FOR MISUSE OR MISAPPLICATION.

IF YOU HAVE A MISSION-CRITICAL APPLICATION, YOUR TECHNICAL REQUIREMENTS MUST BE PRESENTED TO AND APPROVED BY NOVEL ELECTRONIC DESIGNS BEFORE THE PURCHASE. NO EXCEPTIONS.

WE GUARANTEE THAT OUR EQUIPMENT WILL FUNCTION AS DESCRIBED ON OUR WEBSITE AND IN OUR DEMO VIDEOS. WE WILL HONOR WARRANTY CLAIMS TO CORRECT PROBLEMS WITH THE EQUIPMENT FOR THE LENGTH OF THE WARRANTY.

ECONOMICAL SERVICE AFTER THE EXPIRATION OF THE WARRANTY IS AVAILABLE FROM NOVEL ELECTRONIC DESIGNS, INC.

Signed,

NOVEL ELECTRONIC DESIGNS, INC.
01-JANUARY-2020

Warranty Terms and Conditions

#1: LIMITED WARRANTY
Novel Electronic Designs, Inc. (NED) warrants the product designated herein to be free of manufacturing defects in material and workmanship, subject to the conditions hereinafter set forth, for a duration (specified in the following table) from the date of shipment to the original purchaser:

Timer-1 (hand-held)30 days
Timer300 (tabletop), 4-Player Buzzer System, 10-Player Buzzer System, Traditional Buzzer System, and 1-2-3 Buzzer System2 years – electronics
2 years – hand-held push-buttons
2 years – cables
Carrying case warranted by its manufacturer. See warranty information on card enclosed in the case.
Team-Box Buzzer System5 years – electronics
2 years – hand-held push-buttons
1 year – cables
Carrying case warranted by its manufacturer. See warranty information on card enclosed in the case.
Line-Up Buzzer System2 years – electronics
2 years – hand-held push-buttons
1 year – yellow cords
Carrying case warranted by its manufacturer. See warranty information on card enclosed in the case.

#2: CONDITIONS
This Warranty is subject to the following conditions and limitations. The Warranty is void and inapplicable if the product has been:

  • used or handled other than in accordance with the instructions in the owner’s manual
  • abused or misused
  • damaged by accident or neglector while being transported
  • repaired or modified by anyone other than Novel Electronic Designs, Inc.

The product must be packed and returned to NED by the customer at his or her sole expense. NED will pay return freight of its choice (international customers see item #7). A RETURNED PRODUCT MUST BE ACCOMPANIED BY A WRITTEN DESCRIPTION OF THE DEFECT. NED reserves the right to modify the design of any product without obligation to purchasers of previously manufactured products and to change the prices or specifications of any product without notice or obligation to any person.

Special Note:  The warranty is also voided if any of the following occur:
* product has been modified or serviced by someone not authorized by NED
* use of wrong type of lamps
* use of cables other than those supplied by NED
* use of cables with connectors installed by someone other than NED
* use of a power pack not supplied by NED
* operating the power pack at voltages or frequencies outside the range specified on the power pack.

#3: REMEDY
In the event the above product fails to meet the above Warranty and the above conditions have been met, the purchaser’s sole remedy under this Limited Warranty shall be to return the product to NED where the defect will be rectified without charge for parts or labor, except the carrying case.


#4: LIMITED TO ORIGINAL PURCHASER
This Warranty is for the sole benefit of the original purchaser of the covered product and shall not be transferred to a subsequent purchaser of the product.


#5: DURATION OF WARRANTY
This Warranty expires on the anniversary of the date of shipment from NED (see #1 for durations for each product).


#6: WARRANTOR
Inquiries regarding the above Warranty may be sent to the following address: Novel Electronic Designs, Inc., 143 N. Third Street, Chillicothe, IL 61523-2156, ATTN: Customer Service.


#7: WARRANTY OUTSIDE THE U.S.A.
Novel Electronic Designs will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to the NED factory, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment. International Customers are responsible for return-shipping fees.


Signed,


NOVEL ELECTRONIC DESIGNS, INC.
01-January-2020

Terms and Conditions

Terms and Conditions